Terms & Conditions
TLC Conservatory Repairs terms and conditions of contract
Installation: TLC Conservatory Repairs will deliver and carry out all work quoted.
Delivery and installation date: The estimated date of installation quoted is anticipated at the date of the agreement. We will improve upon this date where possible, however the date is an estimate and not a term of this agreement, therefore TLC Conservatory Repairs will not be liable for any delay however caused. If installation hasn’t taken place around the estimated date then you may serve written notice on us requiring the work to be completed within six weeks. If installation is not done within the extended period you may cancel the uncompleted work without penalty upon either side by serving written notice by recorded delivery to TLC Conservatory Repairs, 63 Speedwell Road, Ipswich, Suffolk, IP2 0LR.
Surveyors report: TLC Conservatory Repairs will survey work specified on the contract. If any bricks/render outside or plaster inside is loose and needs re-doing to carry out the job properly then we will inform you.
7 Day cooling off period: TLC Conservatory Repairs will require written notification of cancellation within 7 days of signing the contract, failure to do so will result in court action due to financial loss.
Payment: TLC Conservatory Repairs will require the total payment upon completion of work quoted by cash or cheque made payable to TLC Conservatory Repairs.
Access: You agree to provide reasonable access to enable installation to be completed as soon as possible after we inform you that the goods are ready. If within six weeks an appointment has not been made the total balance will be due and the work will be carried out on a mutually convenient date.
Existing windows and doors: We do not guarantee that your existing windows and doors and/or frames can be removed so as to be fit for re-use or any other purpose. If required a skip will be on site during installation to dispose of old windows and doors unless otherwise instructed.
General: When providing a quotation the descriptions and illustrations in any catalogue are only a general representation of the goods and are not intended to be reliable with regard to details and do not form part of this agreement.
Preparation Work: You will be responsible for the removal and replacement of curtains, blinds and fittings. Also the lifting and re-fitting of carpets and the re positioning of telephone or burglar alarm fittings. The room must be cleared prior to the arrival of the installer. You will be responsible for arranging any gas, electrical or plumbing appliances to be moved by a professional if necessary.
Guarantee: TLC Conservatory Repairs offers a five year guarantee on all replacement conservatory roofs and guttering. If we are installing a complete new conservatory on an old base we will guarantee it for ten years. TLC Conservatory Repairs will also guarantee new frames and glass units for ten years. If we carry out a roof leak and not repairing roof sheets or new gutter we will offer a one year guarantee. Our guarantee does not extend to damage or faults due to accident, misuse or neglect. This guarantee is given in addition to and not in substitution for all your statutory rights.
TLC Conservatory Repairs is a trading name of GC Fixings Ltd.